All of our dresses are customized dresses. This means that we tailor the wedding/bridal dress especially for you! So the return and exchange of dresses is not possible. However, exchange of accessories such as shoes, jewelry can be made provided that we have sent you the wrong size/item.
All of our dresses are made by our tailors who have more than 20 years of Experience. We follow the precise measurement details you give us as well as all the extra Dress alteration requirements. (Please follow the measurement instructions on our measurement guide page carefully). We also leave a few extra inches of the fabric in the seams part of the dress in case you gain/lose a few extra pounds.
No money for the returned product will be refunded, however a credit note will be generated for the value of returned goods.
In case of receiving a damaged item due to shipping:
All products are bespoke and made-to-measure. Returns are not applicable unless the product has been received defective (torn etc)
Ejaaz Couture shall make all endeavors to deliver defect-free products to the purchasers. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to Ejaaz Couture within 24 hours of its receipt. Any communication received after 24 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.
We use extremely liable methods of shipping the dress into you to make sure you receive the Dress in an excellent condition, just the way we made it!
In the rare unfortunate event of a outfit damaged by shipping, take photos/video of the dress, include the Proof of Damage documentation from the courier and send us the Documents to email@example.com . Our team will closely look into the issue and if there is proof of damage, we will repair the product free of charge. Shipping charges shall be on customers account except for gross damage conditions on our behalf.
In case of receiving a dress with the wrong size/color:
Our designers are very precise in creating dresses that are unique. If you use the measurement guide Instructions, your measurements will be 100% the same! We always leave extra fabric inside the seams part of the dress as well to make sure there is some extra room of change. However, if the size we sent is absolutely wrong and is not for you, you will be entitled to exchange your outfit minus shipping the dress back to us.
If the size is different due to wrong measurements given to us, we are sorry to let you know that we won’t be able to refund your order. We do not offer replicas of designers. What we do offer instead, is a dress that is based on the inspirational photos you send us in addition to our special unique touches to ensure that you’re as beautiful as can be.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same reason, send us an email at email@example.com and send your item to:
D-33, , 1st floor, Defence Colony,
New Delhi – 110024